Privacy policy
PRIVACY POLICY
This Privacy Policy describes how PIKUPAJKU d.o.o. (“PikuPayku”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website https://pikupayku.com (the “Site”).
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us:
By email: info@pikupayku.com
By mail:
PIKUPAJKU d.o.o.
Cerovec 2
8350 Dolenjske Toplice
Slovenia
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”. Below is more detail about what we collect and why.
Device information
Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
Purpose of collection: to provide products or services to you, process your payment, arrange shipping, provide invoices/order confirmations, communicate with you, screen for risk or fraud, and (with your consent) send marketing.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer support information
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: may be shared with Shopify or email service providers to help process your request.
Personal Information collected: email address and any additional details you provide when contacting us.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the details above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information, or to protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how customers use the Site. Learn more: Google Privacy. You can opt out here: Google Opt-out.
We use Shopify Audiences to help us show ads on other websites with our advertising partners.
For more about how targeted advertising works, visit the Network Advertising Initiative’s educational page.
You can opt out of targeted advertising here:
Facebook
Google
You can also opt out of some of these services at the Digital Advertising Alliance’s opt-out portal.
Using Personal Information
We use your Personal Information to provide our services to you, which includes:
Offering products for sale
Processing payments
Shipping and fulfilling orders
Communicating with you
Sending updates, offers, and product information (if opted in)
Retention
When you place an order, we will retain your Personal Information for our records unless and until you request erasure. For more information, see “Your Rights” below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making when it has a legal or significant effect on you.
We do not engage in fully automated decision-making that has such effects. Our processor Shopify uses limited automated decision-making (e.g., temporary blacklisting of IP addresses/credit cards for fraud prevention).
Your Rights
GDPR (EEA residents): You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, contact us using the details above.
Your Personal Information will be initially processed in Ireland and then transferred outside of Europe (including to Canada and the US) for storage and further processing. Learn more in Shopify’s GDPR Whitepaper.
Non-EEA residents: If you live outside the EEA, you may also have rights under your local data protection laws.
Cookies
A cookie is a small file stored on your device when you visit our Site. We use functional, performance, advertising, and social media cookies. These help remember your preferences, improve browsing, and analyze how people use our Site.
You can manage or disable cookies in your browser settings. For more info: www.allaboutcookies.org. Blocking cookies may affect how the Site functions.
For details about specific cookies we use, see the list in Shopify’s policy: Shopify Cookies.
Do Not Track
Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our practices when such signals are detected.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or for other operational, legal, or regulatory reasons.
Complaints
If you would like to make a complaint, please contact us by email or mail using the details in the “Contact” section above.
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority. Our supervisory authority is the Information Commissioner of Slovenia (IP-RS): https://www.ip-rs.si/en/
Last updated: 14 May 2026
