Refund policy

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. If you choose to return your goods, please contact us through our contact form or write an email to info@pikupayku.com and our customer support will guide you through the process. All cost associated with returning the goods are on the buyer.

EXCEPTIONS

The following items cannot be returned or exchanged, unless agreed with our customer service team:

- Nylon or polyester tights
- Underwear
- Earrings
- All 1/1 unique products (only one made)

For defective or damaged products, please contact us on the contact details below to arrange a refund or exchange.

Once returned, you will be entitled to receive an exchange or a refund. It can take up to 7 days for a return to be processed once we have received your parcel. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method. We can not refund or exchange items that appear to have been worn, washed, or are not in original condition. For more information about returns, contact us at info@pikupayku.com. 

If your order has not yet shipped, please contact us, as soon as possible, to cancel the order and refund your payment.

If your order has already shipped, unfortunately, we are unable to cancel it; however, you can return the unopened product for a full refund or exchange it for something else. Kindly note that the refund does not include the cost of shipping. For more information on returning an order, please contact us.

If you need to edit or make changes to your order after it has been submitted, please contact us. Depending on the situation, we may be able to make the needed changes without canceling the order. 

In 60 days after the order is placed, it is treated as delivered and archived. After this period has expired, customers are not eligible to open disputes. 

These terms and conditions are to be construed in accordance with the laws of Slovenia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Slovenian courts.